Friday, November 30, 2007

User Centric Design Opportunities for GeoVisualisation

Paper and Visual presentation to the first National Conference on GeoVisualisation (GVDRP-2007) at NID in December 2007.
Image: Case Study on village resource mapping assignment by the students of Gandhinagar Campus of NID.

User Centric Design Opportunities for GeoVisualisation: A presentation to the first Geovisualisation Conference at NID.

Prof. M P Ranjan
Chairman, GeoVisualisation Task Group, DST
Faculty of Design, National Institute of Design, Ahmedabad

Abstract
The first National Conference on GeoVisualisation (GVDRP-2007) gives us a unique opportunity to reflect on the design opportunities that are emerging in our country for the creation of User Centric Design in the field of GeoVisualisation. Design can bring a new approach to the use of the amazing technologies that have been developed by science and technology and this is an area that we will need to focus on if the current developments are to be put to effective use by ordinary people in their day to day lives.

India lives in many centuries and the rapid strides of development and the forces of globalisation are impacting the lives of all of us, particularly those who live and work in the rural sectors of our economy. It is here that most of our people live and perhaps where we should be making an effort to make a positive impact through a concerted effort to make the tools and processes accessible to the people who need it the most. How do we achieve this when the tools and technology has been held and operated by educated and urban oriented individuals and institutions and when these are not designed to be available to the rural inhabitants? This is perhaps where design imagination can create new avenues for the application of these new tools and techniques in a democratic and ubiquitous manner all over our land. Is this a pipe dream or can or be a reality? Can we demonstrate this possibility in a few significant case studies so that it evokes a sense of commitment across the country to use these now widely available resources particularly in an IT enabled manner.

Image: Case Study of a student project by Sujay Swadi Sanan made by hand drawn buildings to illustrate the Heritage Walk Map for the Old City of Ahmedabad. In this paper we will show that many new applications are indeed possible and these would cover the hitherto ignored areas of application in a participatory manner to make it both usable and relevant to the local condition and the aspirations of the people whom it is to serve. Some suggestions have been made using examples of classroom and research projects conducted by the students and faculty of the National Institute of Design to show how the tools and knowledge domains in the area of geovisualisation can be applied to new and interesting applications that can reach far into our rural hinterland and how these could become a mission that would be achieved through active user participation to address local needs and aspirations in a variety of critical areas of application. These could be called design opportunities since the intention is to add value to the local situation through making the information and knowledge both usable as well as accessible to the users in their own domains.

The areas of application that we see are in mapping out the resources and local knowledge resources in a highly usable geospatial data base that is empowered and enabled by local participation and with the close involvement of local school and professional participants. For this to work we would need a back end that is technology enabled and based on web based tools as well as a field level strategy to keep the database alive and locally relevant. The fields of application could be for stakeholders in primary and secondary education as well as to empower the enormous skill base that promises to become the foundation of the creative economy of the future just as it has been an active ingredient in the sustenance of the rural economy in the past. Blending the past and the future to meet emerging needs could give us immediate benefits as well as long term resources to move our economy forward with wide participation of many sectors of our population. The areas that we envisage are village resource mapping that could be carried out and maintained by the use of simple and usable technologies in conjunction with sophisticated but highly usable backend technology tools and infrastructure. Such maps would keep local data of interest to local stakeholders as an area of priority and the creation and utilization could be carried out in a decentralized manner while remaining usable for a host of administrative and developmental situations.

Image: Case Study of the proposed web enabled and geo-referernced database of handicrafts clusters in India that could be used to empower and enable the creation of creative industries based on a rich local resource of skills and tarditional knowledge. The examples that are shared include a heritage walk at Ahmedabad, a village resource and design opportunity mapping venture, a craft skill and distribution mapping research as well as some speculative applicatioins that are proposed to be taken up with design students at NID in the near future. These design driven applications and explorations will be local in character but some of the insights that are gleaned would help set the agenda for a wider mission based application that would bring huge benefits to the stakeholders across the country. It is proposed that the DST and the NID Centre for Geovisualisation could partner in the research that is needed to make these design journeys that will set the tone for new and effective applications of Geovisualisation in the country.

The visual presentation titled "User Centric Design Opportunities for GeoVisualisation" can be downloaded from here as a 1.9 MB pdf file.

Conference on Geovisualisation at NID: Concluding Remarks by Prof. M P Ranjan


Image: Detail of a map of the Heritage Walk through the Walled City of Ahmedabad designed by NID student Sujay Swadi Sanan in the classroom. He used hand drawn facades of each building along the route showing a unique and creative expression of Geospatial Data that can be used by tourists and heritage enthusiasts.

Concluding Remarks to the 1st National Conference on GeoVisualisation held at the National Institute of Design, Ahmedabad on 28th to 30th November 2007. This was co-sponsored by The NRDMS (DST) Government of India, New Delhi and the NID, Ahmedbad.

M P Ranjan
Chairman, Geovisualisation Task Group
and
Faculty of Design, National Institute of Design

As the Chairman of the Task Group on Geovisualisation it is my task to use this occasion to make my concluding remarks that would help delineate the agenda of the task Group as well as list the areas of focus the we would need to focus on in the days ahead particularly in the context of the deliberations and recommendations that have come out of this wonderful conference. On behalf of the Task Group on Geovisualisation I would list the core areas of emphasis that would help us set priorities and directions for the work in the field of Geovisualisation in the Indian context in the days ahead.

1. The first Conference on Geovisualisation has helped us bring together a large number of expert groups at a design institute who have a great deal of cumulative experience in the subject and we are grateful to the speakers and participants for sharing their insights that have culminated in the drafting of the recommendations that would be reviewed by the NRDMS DST, Government of India to take this initiative forward.

2. We have a good list of proposed Demonstration Projects and domain specific initiatives that is an outcome of this conference as well as the ongoing activities of the Task Group in identifying and initiating these through the expert groups who can carry out the research required to deliver these demo projects and then help realize in on the ground where it is needed.

3. The proposed Centre for Geovisualisation at NID has taken a step forward with the NID team putting together the first Conference on Geovisualisation and this event has given us the opportunity to review the scope and dimensions of the field and this will help set the plans for the research and education activities of this Centre in the days ahead. The infrastructure and skill sets that would be brought to this Centre too would be informed by the ongoing discussions with the various expert groups that the NID has been able to bring together under a common platform of this Conference and in the days ahead I am sure that these small steps will be supplemented by a sustained programme of research and design action that will give a strong impetus for the field as a whole particularly since one of the key roles will be the challenges that come with the field being multi-disciplinary and therefore having many implications of the integration of a diverse set of skills and knowledge into usable and high quality offerings in the field of GeoVisualisation.

4. Promotion of the concepts of Geovisualisation and the need for the use of Geo-Spatial data bases in a effective manner with the help of Geovisualisation tools and procedures needs to be embedded in many sectors of our stakeholder groups and in this initiative it is recognized that we will need to make a sustained effort to reach out to all the stakeholders be they young students who need to understand the concepts or to decision makers who would need to use these tools and concepts for the various fields of application that have been discussed in this Conference.

5. The promotion activity would need to extend to the Policy makers at the National as well as the Regional levels and to a large number of our administrators who would be sensitized to the future possibilities and critical features of the Geovisualisation activity space. We would also be working on the area of Policy guidelines that can enhance and extend the use of this knowledge and skill through the drafting and processing of supportive policy frameworks so that much of the data that is held in the Government sector can be mobilized for development initiatives in the local Panchayati Raj Institutions across the country in a decentralized manner.

6. We need a good Communication Platform in order to achieve the reach and impact of a rapidly growing field as well as the locate India at the leadership position that it had in the field of Cartography and public data use for good governance. We propose to set up an Web Portal that uses Web 2.0 standards to empower rapid and sustained participation of a large number of players as well as support cooperation across domains and institutional boundaries in an open source framework to make the whole initiative cost effective and accessible to all sections of our society.

7. The whole area of Training, Content Generation and Demonstration through the identification and creation of suitable exemplars has assumed a major significance in the task of the Geovisualisation Task Group. The expert groups are requested to address this urgent requirement and create fertile experiments and elective based offerings in existing institutes and university departments to fast track the development of these critical resources which can then be offered through a mass contact programme as e-learning initiatives to the numerous stakeholders that would need to be reached by these training initiatives in the days ahead.

8. The Task Group on Geovisualisation would also flag the Key Policy Issues that would need the attention of Government and try and articulate the areas of priority and the desirable directions that would need to be taken in this composite field that is now called by the broad term of Geovisualisation. One of the key recommendations that have been stressed by a number of speakers is the use of Government funding and policy and legislative supports to make these inputs an Avenue for the Open Source movement to grow in India in such a manner as to ensure easy access to such resources at the grassroots level all over the country.

9. The Task Group on Geovisualisation is also determined to Expand the Base of Experts and Partners who can contribute to the Geovisualisation movement taking root in India and here in addition to technology, science and design we will need to bring on board management and administration at many levels so that a seamless transfer of research to the land can take place through the creation of useable products and strategies in all fields of application.

I compliment the NID and NRDMS-DST teams for the excellent conduct and planning of this Conference on Geovisualisation and we do look forward to a sustained programme of activities in the days ahead. I would like to thank the National Institute of Design and its Director, Dean of Gandhinagar Campus and the Anchor Faculty from NID for being excellent hosts and for the three days of stimulating discussions and presentations that have brought a good number of insights that can be taken forward by the Task Group on Geovisualisation with the active support of the NRDMS-DST Government of India.

Contact Information for Proceedings and Resources
For obtaining copies of the proceedings and any additional information the contact person is Dr Bibhu Dutta Baral, Chief Coordinator & Anchor Faculty: Geovisualisation Research Initiatives at NID
email contact:

First National Conference on Geovisualisation: Welcome Address by Prof. M P Ranjan

Image: Screenshot of village study done by NID students as part of the Data Visualisation course to explore applications for geovisualisationWelcome Address delivered to the 1st National Conference on GeoVisualisation held at the National Institute of Design, Ahmedabad on 28th to 30th November 2007. This was co-sponsored by The NRDMS (DST) Government of India, New Delhi and the NID, Ahmedbad.

Prof. M P Ranjan
Chairman, Geovisualisation Task Group
and
Faculty of Design, National Institute of Design

Welcome to NID and this is a good time to raise some questions as well as to try and provide some answers.

I have four key questions and a host of associated answers. So let me begin with my Welcome address by addressing these one by one.

1. Why GeoVisualisation? What is it anyway?
What are the Issues and opportunities? What are the domains of application? In my personal agenda is another big question, which is, how do we make complex data dealing with geographic spatial implications visible and usable to the ordinary citizen in India.

We stand on a great tradition of cartography in India. A few years ago NID was requested by the Department of Science and Technology, Government of India to work with the Office of the Survey of India to develop an exhibition to celebrate the Great Arc project which was the first ever mapping of a part of the globe and this had happened in India some 200 years ago. Since then India has been at the forefront of cartographic traditions and now it is time to take leadership again through excellence in Geovisualisation. In this we would be happy to partner with the NRDMS-DST who have sponsored this event as well as reflect on the work done in Ahmedabad by ISRO and many other organizations that has set a platform for this new field of Geovisualisation to take root in India with a strong partnership between Design and science and technology initiatives.

2. Why Design?
Design is now being defined as a much broader field that takes intentions to the creation of value to society and ecology through a process of thoughts and actions. Design deals with products and applications and it has a user focus while the dominant ideology is having a technology focus especially in the fields of application that we are dealing with in the areas of geovisualisation.
Through design we intend to address the needs of many sectors including education, development, planning, management and most critical of all in the induction of innovation into this sector and all the potential applications so that we can unfold huge value in the process of both creation as well as delivery.

3. Why this Conference?
The geovisualisation agenda can only be addressed by adopting a multi-disciplinary context as a given condition for moving forward since so many disparate skill sets would need to be integrated and this is an attempt to bring all these skill sets to a common platform to address our complex needs and opportunities. This is also an attempt to bring together the multiple knowledge domains of geography, cartography, computation, visualization and design in the service of real challenges that call for the use of geospatial data and representation for the core tasks of local planning as well as in decision support systems in a number of domains of application. We also need to build awareness, commitment and the linkages that are necessary to make the whole operation to be useful to the people at large in many parts of the country as well as in many walks of life and at many levels, local and national.

4. Why at NID?
The Institutional objectives of NID has taken us down a path of discovery and in recent years NID has set up a number of new initiatives that deal with technology design fusion that has culminated in the setting up of new programmes and disciplines and the setting up of two new campuses in Gandhinagar and at Bangalore. Both these initiatives are to supplement the work that has been done over the years at the Paldi campus dealing with promoting design as a core ability in a huge number of sectors of our economy, in my estimate, about 230 sectors that are in critical need of that discipline. NID has proposed the setting up of a Centre for Geovisualisation to provide a platform for research and design explorations in the various sectors of application of geovisualisation which would need a strong interface with the already developed areas of science and technology with particular emphasis in making these applications user friendly by addressing opportunities in usability and accessibility by those who need it the most. We hope to use this conference to help build the agenda for research and education to be conducted by the proposed centre and I would call on the participants to provide directions and suggestions for the NID team to take forward in the days ahead. We are also interested in showing through our interest and actions that the various investments in science, technology and management need to be supplemented by investments and the use of design in this very critical new field and that this would influence other such initiatives for partnership across disciplines in the days ahead.

Welcome to NID and to Ahmedabad. I would, like to take this opportunity to welcome all the speakers and delegates, students and experts to NID as well as to compliment the NID and DST teams that have done the background work to make this happen. I would particularly mention Dr Bibuda Baral and Rupesh Vyas of NID and Dr D Dutta of NRDMS, DST, Government of India and to their teams for their sustained efforts to help realize this event. I would also take this opportunity to thank the Geovisualisation Task Force team as the Chairman of the Committee for their active support in leading the deliberations that have culminated in the launch of the first National Conference on Geovisualisation and for setting in motion a chain of events that will be of huge significance in the years ahead. I will be speaking later on the theme of usability and in my presentation I will share my views on areas of application and on the design opportunities that I see for the read ahead in the field of Geovisualisation in India.

Monday, November 26, 2007

Herman Miller and Vitra bring back the spirit of the Eamses to Bangalore and India

50 years of the Eames Legacy: The spirit of the Eamses in Bangalore and India

Image: Prof Ranjan and Sridhar Harivanam at the Herman Miller office in Bangalore with the Eames Wire Chair
Charles and Ray Eames are back in Bangalore and their spirit and their design presence is palpable at the Herman Miller office in Indra Nagar, Bangalore as well as the Vitra International showroom on Lavelle Road, Bangalore. I was able to visit these places during this Diwali vacation on my brief stay in Bangalore. I had a mission to fulfill and this took me on an Eames tour of Bangalore, which is possible today since the furniture designs of this legendary Eames couple, Charles (1907 – 1978) and Ray (1912 -1988) are now available in Bangalore through the Herman Miller Inc. and the Vitra International offering. I have been requested by my Institute to explore and develop the concept for a major conference on the Eames legacy in India, which will reach a landmark of 50 years after the writing of the Eames India Report in November 2008. This task will give me the occasion to revisit the Eames story from a number of perspectives and I proposed to share the findings periodically on this blog in the days ahead. Look out for the conference announcement and details on the NID website.

Image: Eames Wire Chair at Herman Miler Bangalore
The Herman Miller office is located a few metres short of the flyover to the Airport Road from the Indra Nagar’s famous 100 feet road, this is one of the many multinational offices that are now dotting the Bangalore landscape and a stark reminder of the massive changes taking place in the Indian business environment. Design is taking centre stage through the arrival of the Eamses through their remarkable furniture, which used to be available only as expensive rip-offs but these are now offered as original licensed products with the legendary Herman Miller warranty for the first time in India. These do not come cheap due to the still high customs duty and exclusive pricing policies but the quality is immaculate and the design memorable to guarantee satisfaction.

Image: Prof Ranjan with the Eames Chaise Lounge at the Vitra Show room in Bangalore. designed and prototyped in 1948 for Museum of Modern Art exhibition it was brought to market by Vitra in 1991.
On the other hand the Vitra business model is unique since all offerings from the Bangalore showroom are made to order at their factory in Germany and shipped direct to the customer in exclusive shipments. Vitra had licensed the Eames products originally from Herman Miller for sale in Europe and the Middle East between 1957 and 1984, but in 1984 the rights were transferred to Vitra who have been offering the products directly to their customers.
Image: A wall at Vitra Bangalore showing the exquisitely made miniature classics offered by Vitra Design Museum
I am sure that the Indian audience will gain insights about the Eames legacy and would appreciate the finer aspects of their design offerings if they have a first hand exposure to the design philosophy and product quality that is represented by the furniture designs on offer by these two licensed producers who have been faithfully following the Eames detailing and keeping the product collections in production over the years. The Eames molded plastic chair for instance has seen an amazing production run of over 5 million pieces in the 25 years after it was designed in the 1950s and it is still as fresh as it was when it was first offered.

There is much more to the Eamses than meets the eye and we will need to devote more space and time to explore the variety of design offerings that they brought to the table. Furniture, products, toys, exhibitions, animation and live action films, photography as well as the now famous “History Wall” for many specific exhibitions which was a fore-runner for the hypermedia structure that has emerged on the web, and I would like to explore all these dimensions in the days ahead.

Image: A snapshot of a quote from the Eames India Report as it appeared in the Design Issues from the MIT Press
I close this post with the opening quote from the Eames India Report, a quote from the Bhagavad Gita, that sets the tone and context for the new design Institute that they proposed to the Government of India in 1958, the then proposed National Institute of Design which was eventually set up at Ahmedabad in 1961. More to come.

Wednesday, November 7, 2007

World Usability Day at Bangalore: Lecture on Social Equity and Design


Towards an Accessible World: Opportunities for Designers was the title for my lecture. This image is part of the model prepared by my students who as part of the Data Visualisation course at Gandhinagar Campus visited one village called Sahpur in Gandhinagar to look at design opportunities in a typical Indian Village. Looking at the particular as part of usability was my focus in my lecture. rather than talking about the Target Audience we need to look at the needs and aspirations of Meena and Mohan in the Indian context.

The World Usabality Day is a concept driven by volunteers across the world and by industry visionaries who have found value in supporting the event with corporate sponsorship. This year I was invited to speak at the mini conference at the National Institiute of Advanced Science (NIAS) auditorium which is located at the Indian Institute of Science in Bangalore. From 3.00 pm to 7.30 pm on a Monday evening when Bangalore is hard at work dealing with the worlds information technology opportunities about 200 or more IT professionals from some of the leading national and multinational companies managed to get away to look at usability and design in critical areas of our lives. Braving the traffic and driving all the way across Bangalore they stayed till the end of the show only to spend the next hour or two to get back home after an eventful evening. The lectures were stimulating and informative and the crash workshop in envisioning usable new services and product concepts in three areas of need that was on the minds of the organizers, all volunteer IT professionals working in the usability space.

The enthusiasm and commitment that they brought to the workshop session was quite amazing. After some lead lectures by Dr. Girish Prabhu, a case study of a new internet access computer developed by Intel, Prof M P Ranjan speaking on design opportunities that can bring social equity to Indian villages and the lead organizer Sarit Arora of Human Factors, Bangalore sharing a usability test on the new Indian Railways ticket booking site the conference broke up into assigned teams to explore the design challenges. Three broad areas included services for the elderly, a low cost cell phone and a health information system for Indian villages. Each challenge zone had three teams and the format for innovation was intense and got all the creative juices flowing for a few action filled minutes of discussion, ideation and modeling. The half hour extended to another quarter and the five jury members went around reviewing one group at a time, each in a two minute show and tell format, very exciting.

This exciting interlude was followed by two more lectures and case presentations. One by Dr Reynold Washington and his IT colleague H Gururaj on the health care information system that he had helped develop for sex workers in Karnataka and Maharashtra and the insights that were gleaned from this pilot study which is now being rolled out in an improved format. The second was by Sean Olin Blagsvedt from babajobs.com sharing the prototype services that they had developed for converting the informal networks that all of us use to get domestic assistances and their efforts to design and build it as a viable business proposition. The challenges in these two case studies revealed the huge opportunity that existed in India at the non industrial sectors for IT services and value added web services that could address latent needs that have remained outside the ambit of organized business at the bottom of the pyramid.

Dr Prabhu reflected on why the Intel efforts had failed in India although they had used the best of class problem solving techniques in developing the product and the technology for the village based internet kiosk project. I saw that they had focused on the technology. Battery backup, heat tolerance and dust resistant casing and all the other front end and back end systems that should make the system work, but it failed, why? The focus seemed to be on making a robust and low cost solution but I did not hear what the village folks were supposed to do with the whole offering and it seems to me that this may have been the key to the failure of the whole effort, focus on technology and economy and missing the user and their particular condition in the location. The effort to evolve a general solution may have led to the local opportunity being missed and the product failed. There may be other reasons which we will only know if we look deeply It is ironic that the case was presented at a conference on usability when the core reason for the failure was caused by a lack of it.

Sarit Arora presented the Indian Railway ticket booking system and the tests showed a series of gross failures in addressing usability issues in the web based system and the interface. The home page had no picture of a train as one would expect and the user testing protocols showed a whole lot of missed opportunities and missed cues to help users move forward to achieve their objective of booking a ticket. My own assessment was that the case showed a stark failure of design from first principles which cannot be set right by usability testing. However most administrators and corporations would invest in usability testing of a poor solution rather than invest in a good design solution in the first place, a common problem that we see all the time in India. With huge investments being made in product testing and standardization and very poor investment in innovation and design across all fields of application.

The healthcare case by Dr Reynold Washington and Gururaj too was another example of a great challenge of a problem located in a complex context which was dealt with a huge commitment by the use of dedication and use of technology however in spite of all the data that was shared about the stated success of the efforts in containing the spread of HIV and Aids there seemed to be a complete lack of the use of design, once again the promise of technology and administrative diligence are held out as dependable and justifiable and measurable answers while we can envision that by using design at the macro micro level as a system the impact and effectiveness would be different. The use of the integrating force of design is missed here in their presentation which I do believe will make a significant change, if only they tried. Once again a missed opportunity for the use of the multiplier effect of design in a truly wicked problem.

Sean Olin Blagsvedt made an exhilarating presentation on their efforts to build a startup internet service called babajob.com and explained the business model of the social networking site which was also a business with clients, agents, mentors and applicants. The task is complex and it holds promise of delivering some real felt needs at an affordable price. A lot will depend on the quality of decisions that they take at both the strategic levels as well as at the level of detail, both will need to be addressed adequately if the offering is to be sustainable and valuable at the same time.

My own presentation dealt with design opportunities that could usher in social equity particularly in the rapidly changing rural landscape across India as well as in the numerous sectors of need across the thematic sectors such as Nature, Life, Work, Health and Play. These categories were used to get our students in the Design Concepts and Concerns course to explore and inform the range of possibilities and these explorations can be seen on our education blog here. The call for moving our focus from the general to the particular was characterized by the need to shift our attention from talking about a target audience at the general level to thinking and looking at “Meena and Mohan” as they live and work in their own situations and context in an immersive manner if we are to ensure a proper fit and result in bringing empowerment and social equity to all their transactions with business and society in general. The electronic voting machine and a study of a particular village are offered as case studies for the proposed design approach. The presentation 1 MB pdf file can be downloaded here.

The conference organizers here in Bangalore, the Usability Professionals Association (UPA) and the CHI Bangalore have proposed to place the video recordings of the lectures on YouTube and when they do I will provide a link here. You can see more about the World Usability Day, Bangalore conference at this link here.

PDF file of 1 MB size of my lecture can be downloaded from this link here. Towards an Accessible World: Opportunities for Designers

Friday, November 2, 2007

Rotmans School of Management, Toronto: Business School that is steeped in Design Understanding

Image: Six Recent covers of the Rotman Magazine
Rotmans School of Management, Toronto: Business School that is steeped in Design Understanding
Besides the KaosPilot, a small school located in Aarhus, Denmark that I wrote about on this very blog (see 22 July 2007 post) there is another cool school that has been seriously using design thinking and action as their primary tool for preparing management students to face the challenges of the emerging creative economy. This is the Joseph L. Rotman School of Management in The University of Toronto. Since 1998, when their Dean – Roger Martin – came to the school from industry with his insights that design was something that all successful business leaders used intuitively, he decided to articulate an innovative path forward in management education by applying this insight to the design of business programmes. They have come a long way since then and the efforts are bearing fruit if we look at the acknowledgement that is coming from the business press.

Businessweek and Fortune magazine have both already rated the school among the top ten schools which is a hard fought position of recognition for leadership in a highly competitive space of business education across the globe. In my view they are already ahead of the best since they have seen the value of design and innovation and have managed to integrate the lessons into the programmes offered to their students. The future is already here. I would like to see this interest in design and creativity enter into the fabric of management education in all our Indian schools and only then do I believe will we be able to achieve the universal mission of quality of life that the "Eames India Report" had called for way back in 1958 when the NID was being contemplated in India. (download Eames Report pdf 359kb)

BusinessWeek has once again recognized the contributions of the Rotman Dean, Roger Martin and he has been named a “B-School All Star” – According to BusinessWeek – “Martin's micro-innovation mantra has shot through business circles worldwide: To succeed, he says, corporate managers should become flexible problem-solvers, not sophisticated numbers-crunchers.“ – In 2005, his inventive teachings, which meld business and design thinking, earned him a spot on BusinessWeek's list of "innovation gurus."

Rotman School has adopted a policy of integrating design into management education and to quote an official communiqué of the school which says – “The University of Toronto's Joseph L. Rotman School of Management has set out to become one of the world's top tier business schools. Located in North America's 3rd largest financial centre, the Rotman School is taking an innovative approach to management education, built around Integrative Thinking™ and Business Design™”, which will amply illustrate my point.

The Rotman focus on innovation and creativity has been able to attract great faculty to their school and now Richard Florida, the guru of the Creative Economy fame, has joined forces with the school to build its forward movement, as reported by the school.

Image: More covers – a must see list
Will the numerous Indian schools of management take note of these moves taking place far away, half way across the globe, and will the Government of India listen to these examples and relent to include design at the core of its planning agenda? Only time will tell, since we can only hope and wait to see if these messages sink in and bear fruit eventually, which I do hope is sooner than later. The lessons from the Rotman School of Management are thankfully available for all to see through their remarkable programme of publication that has been sustained over the last ten years with three issues each year, each addressing a specific theme or industry sector and each exploring in depth how design thinking and innovation can make a significant impact across these sectors, very impressive indeed. All the issues of their magazine can be downloaded from their website at this link here. The image above would just give a glimpse of what to expect, go get it.

Great stuff. Very stimulating indeed.

Tuesday, October 30, 2007

New Education Strategies and Institutional Needs in the Context of the National Design Policy

New Education Strategies in the Context of the National Design Policy
Image: Design Opportunities and Sectors of the economy. (click to enlarge)
There is a pressing need for the “Design-enabling” of our economy through a rapidly expanded and ingrained use of design action and design thinking in almost 230 sectors of the Indian economy. The means to achieve this is quite limited today by the existing framework of Institutions that can provide the human resources, the research initiatives and the sustained knowledge resources that are needed to support this massive but achievable task. Most business and cultural activities in India are sorely in need to mobilise the use of design in imaginative ways for the development of these sectors which are in crying need of design action and design thinking at their very core. The current levels of investments in design and design research are at appallingly low levels when compared to the investments made in science, technology and management in the past sixty years and as a continuing activity even today. The National Design Policy, which was announced in February 2007, has not changed these lacunae but we would certainly need to leverage this policy in order to set in motion the much-needed change across the sectors of use. It is argued that investments made in the past have failed to solve the critical need of creating the required innovations and deliver these to the marketplace so that they could touch the lives of the people in everyday situations across the country. While a number of new materials and technological innovations have resulted from these massive scientific and technological investments, very little of this has been translated into useable products and services primarily because in my view there has been a corresponding lack of investments in design.

The traditions of Indian culture are beautiful and full of evidence of design use and we do constantly bring these up in debates about how advanced India is in design use as a way of life. While this is true at one level their modern urban and rural interpretations and manifestations in everyday life leaves much to be desired. As Romesh Thappar had declared in his 1979 keynote speech to the UNIDO-ICSID conference on Design for Development at NID Ahmedabad, he said – as modern Indians we are indeed a study in mediocrity. These modern and everyday expressions that he was referring to are somehow devoid of the exquisite qualities that the Eames’s saw in the “Lota” that symbolised for them the elegance of Indian design as it had evolved over the ages. This serious absence of this continued use of “Design” as a quality producing critical discipline that supports the development agenda of a nation, which has been struggling to find a foothold in a global marketplace, is truly appalling. I propose that Design be returned to our society for it to be used again as a necessary counterpoint to get our bearings back. This call for a serious use of design as a tool and a strategy for the development inside all sectors of the Indian economy, all 230 of them, is particularly important since it is so sorely missing from the nations policy frameworks in almost all of these sectors, quite unlike the prominent position given to the fields of Science, Technology, Management and to some limited extent, the field of Art. How then do we bring design to the centre-stage in all our activities in India? The National Design Policy does not address these needs in any great measure today and we will need to therefore broaden the mandate quite considerably if we are to achieve the desired results. Design will need to inform change and innovation in the primary, secondary as well as the tertiary sectors and play a role in shaping the culture of the land in a rapidly changing milieu.

Defining Design for Development
I must fall back on some of my previous writings to create a framework of definitions and ideas that can put in context the views that I have expressed above and to build the foundation for the strategies that I propose in this paper for the development of a design initiative for the country as a whole. I used the opportunity of addressing the first National Design Summit in Bangalore in 2001 to touch upon some of these issues and to take a long look at the last forty years or so of design education and practise in India in a paper titled “Cactus Flowers Bloom in a Dessert” (Ranjan 2001) (download paper pdf 123kb and visual presentation part 1 pdf 3.6MB and part 2 pdf 4.6MB here) that tried to capture the struggle that the design community in India have put up over the years in the face of extreme deprivation of resources and support from Industry and Government alike. The paper built upon some of the arguments that I had proposed in previous papers on the role of design in the Indian economy with specific reference to the lopsided manner in which investments had been made in India with reference to design and technology education and research. In my paper titled “Design Before Technology” (Ranjan 1999) (download paper pdf 45kb and visual presentation pdf 1.7MB here). I had argued here that India was losing out in its search for sustainable development by ignoring the investment needs of the design sector and although massive investments had been made in the science and technology sectors we were acutely short of innovative products and services that could delivered to our marketplace and these could only be achieved through the use of design as a layer over the other investments made so far.

Image: Levels of Design Intervention (click to enlarge)
In my paper titled “Levels of Design Interventions” (Ranjan 1998) (download paper pdf 200kb here) I have described four levels at which design action and research could be perceived in the context of a complex global scenario that was beginning to impact our economy and promised to accelerate as we moved forward along the path of economic liberalisation in India. While design at the ‘Tactical level’ used the fairly well recognised skills and sensitivities of a designer the other levels were ignored to a large extent in India that in fact needed these levels more than the first which usually resulted in aesthetic and functional solutions. The three other levels that I had proposed in my model were the ‘Elaborative’, the ‘Creative’ and the ‘Strategic’ levels. Each one addressed the needs of market complexity, innovation and intellectual property issues. At the level of vision and anticipatory strategies, design uses scenarios and maps opportunities to create new industries. These approaches need the collaboration of teams drawn from many disciplines. They can build solutions and frameworks, which may bring transformation. The transformation may take place from a resource poor to a resource abundant perspective. Mobilising integrated resources that work in synergetic ways due to the efforts of such multi-disciplinary design teams can achieve it. Design at the strategic level also sets the agenda for many forms of research to be done by a large number of disciplines based on a shared vision of the future that is desirable and can find administrative, political and entrepreneurial supports.

Image: Systems model for Design Education at NIFT and NID (click to enlarge)
The systems model of design that some of teachers adopted at the National Institute of Design (NID), Ahmedabad, for building courses and to conduct our research and client interventions had over the years given us the conviction that design in India is quite different from that which is practised in the West. Design for development has been discussed at many platforms; many a time leading to utter confusion with the discourse offering as many definitions of design as the number of participants. Notwithstanding this difficulty with the subject as complex as design, the power of design should be used to meet the real needs of a huge population desperately seeking solutions to many vexing problems in a tough economic climate. Design at the strategic level can be used as a catalytic to mobilise innovations and policies that can indeed transform the country in more ways than one. Design can create a kind of ‘Avalanche Effect’ since a relatively small investment in design can indeed produce incredible change in different sectors of the national economy. We have seen glimpses of this effect wherever policy and action have embraced design in even small ways in the past. The results have been dramatic. The two areas that I have personal experience in are the Crafts and the Bamboo sector. Both have created Institutions and investments to use design along with an integrated mobilisation of investments in related projects and research at our initiative. In the area of design education I have worked with NID as well as NIFT in shaping their curriculum and teaching approaches through a number of faculty seminars and curriculum committees. We need to go much further and develop approaches to reach design education into our schooling system as well as into the university system across the vast geography that is India.

Design Education: Perspectives in India
In 1991 as part of a committee set up to prepare a curriculum for the proposed Accessory Design programme in Delhi, I had the opportunity to create a structure for perhaps the first of the sector specific programmes in Design offered outside the NID at Ahmedabad. The Garment and Accessory Sectors were growing rapidly in India driven by massive exports and the low wage regime that prevailed at that time. The Ministry of Textiles had developed a substantial cash reserve from the cess on these export earnings that it was obliged to use for the development initiatives in that sector. The National Institute of Fashion Technology (NIFT), New Delhi, had been set up using this initiative as an integrated institution for the creation of human resources to provide quality service to this booming industry. The structure of the curriculum that was conceived for the NIFT programme followed inputs and assignments in four broad domains. Each with its own special knowledge and set of skills, were offered to students as lectures, assignments, practical projects and field exposure modules respectively. While the domain of design covered core design sensibilities through courses in basic design, and action capabilities being strengthened with design management and design methodologies, the domain of the subject introduced knowledge specific to the areas of products such as jewellery, footwear, bags, travel artefacts, belts, items of clothing, toys, gifts etc. The domain of Industry was identified to provide the students the tools and concepts of the trade since each industry segment had its own norms and practises. Lastly, the aspect of the user or the consumer was introduced to understand needs and processes in the marketplace.

Image: Curriculum Model for NIFT and NID (click to enlarge)
This four-pronged structure was developed further during my tenure as part of the curriculum review exercise at the NID in 1992 ‘94. All the courses offered at that time, our committee reviewed over 250 of them across almost nine disciplines, with very detailed presentations from the teachers who were responsible to conduct each one of these. The four-pronged structure of the domains of Design, the Subject, the Industry and the User/Consumer were used to locate each of the courses and to determine the methodology to be followed by way of assignments and theory. This brought a lot of clarity to the exercise and helped the committee make a number of corrective recommendations that shaped the texture of these courses, their content and delivery structure. After following borrowed curricula from the west for many years, we were examining our teaching resources and methods in a great detail with reference to the complex context that were being perceived in India. However the course information structure improved considerably with the introduction of the course abstract paper that was made mandatory for each course. The review process saw the articulation and assembly of all the course abstracts into a multi-volume set that was placed in the NID Resource Centre as the Master Abstracts Set.

The fact that NID had only published its Syllabus and detailed course descriptions only twice in the past thirty years (1970 and 1982) made these course abstracts all the more valuable. The information about the relationship between courses was contained in a tabular flow chart that shows the sequence of the courses and the time duration. The timetable that was prepared and released each semester showed the timings, dates and the names of teachers responsible for each course. The need for publications about the fields of application of design from NID (and other design schools in India) was often discussed at NID Faculty Forum. It was felt because despite many odds, Institute and its designers had made many successful forays into the difficult and complex domains of design service. However, the students and faculty who were in the midst of the great happenings, explorations and debates did benefit from this significant exposure of client service, both in terms of quality and content. The NID products, comprising its students and alumni, form the spearhead of the design initiative in India, albeit in small numbers but still sufficient to make an impact in some sectors through a sustained endeavour. Other design schools in the country have their share too of successes achieved in various fields. Their success was facilitated by their location or by their affiliation to a different Ministry from which they drew their funds. The Indian Institutes of Technology (IIT) started programmes in design at Mumbai, Delhi and Guwahati in the year 1970, 1985 and 1996 respectively while NIFT (National Institute of Fashion Technology) expanded its reach by setting up centres in Mumbai, Kolkata, Gandhinagar, Hyderabad, Bangalore and Chennai in quick succession in the late nineties. In the private sector two new schools were set up in Delhi and Bangalore as the pressure for admissions to the existing schools and the demand for the design professionals was rising in the country. Most of these schools used NID trained designers as their teaching resource either as full time teachers or as a visiting faculty resource.

Design Initiatives: New Institutions
Image: IICD Model of “Craft as an Industry in India” (click to enlarge)
In 1991 I was also involved in an assignment aimed at the articulation of a feasibility report for a school of crafts studies in Jaipur. The result was the setting up of the Indian Institute of Crafts and Design (IICD), Jaipur, by the State Government of Rajasthan. (download feasibility report pdf 386kb here) It had been set up on the premise that design as defined by us in that report was a critical tool for the development of the crafts sector as a whole. A national mandate was given to the new Institute. The model that was proposed in that report projected the crafts in India as an economic and social activity that could liberate a very large number of decentralised and self-sustaining activities that required a very low capital base to initiate and to grow. Craft was taught in most design institutes in India by then as a means of sensitising Indian designers to the complexities of rural industries. It also explored the need for alternate frameworks for action in India outside the organised industrial sector. The designers often ignored the unorganised sector. However, this was the first time that a dedicated institution was set up to address the needs of the crafts sector. This sector was already contributing considerable employment and earning substantial amount of foreign exchange through export. The need for design to take initiatives of this sector was by now established by numerous success stories of design interventions. NID was at the forefront of these interventions through its craft documentation exercises that mapped the cultural resources of the country in very detailed studies conducted over the years. NID Resource Centre made these documents available to students and faculty members.

Image: BCDI Model of Institutional Philosophy (click to enlarge)
Another major demand for building up an institution for design education and research came from the Bamboo sector. Of late, the Bamboo and Cane Development Institute (BCDI) was restructured by NID at the request of the Development Commissioner of Handicrafts (DC-H), Government of India as part of their National Bamboo development initiative. (download BCDI feasibility report pdf 366kb here) The United Nations Development Programmes (UNDP) in India was supporting this initiative. BCDI, Agartala earlier functioned as a mere training centre for young craftsmen of the North-east. NID’s extensive study of the Bamboo Crafts of the Northeast India and the numerous papers and design projects projected the use of bamboo as a sustainable resource for India and these brought us into a strategic relationship with the Government of India and UNDP. The initiatives gave us the opportunity to demonstrate the power design action at a strategic level.

Image: UNDP supported product innovations in bamboo (click to enlarge)
At the request of the UNDP I was involved in articulating the vision report for the National Bamboo Initiative that resulted in a report titled “From the Land to the People: Bamboo as a sustainable Human Development Resource” (Ranjan 1999). (download pdf 1.5MB here) This report was built around six scenarios that were design visualisations that placed a sequence of inputs, events and innovations that could spearhead a veritable bamboo revolution if implemented in form and spirit. In the months that followed, a number of intensive design explorations have created a climate of sustained investments into this sector from as many as ten State Governments and numerous national and non-governmental agencies. The DC-H increased its allocation to the bamboo initiatives and asked for an improved infrastructure for training and design development. Once again the feasibility report that we developed called for an integrated approach with design at the core of the Institution and the activities covering four clear subject domains. The revamped Institution was proposed to focus on plantation studies since bamboo is a natural material suitable for agricultural development, Product Innovation, Technology Innovation and Market Research studies to sustain a creative design climate that would inform all the activities and set the agenda for research and action in all areas of bamboo related knowledge.

Image: BCDI: An approach to sector specific design education. (click to enlarge)
While the major national Institutes for design that were set up over the years continue to perform their tasks of design education and research, the massive need anticipated from all 230 sectors of our economy. These sectors, which are in need of design resources and sector specific knowledge, are still largely un-addressed. The two new sector specific Institutes that we helped set up, namely the IICD and the BCDI were relatively easier to fund and create since the message to the stake holders was more focussed and the funding agencies saw value in each offering since the results. It is also easier for industries from within the sector to see direct benefits and to align themselves to such Institutes. Although design is a general discipline, nevertheless, a great deal of domain specific competence is also needed by the industries and promotional agencies alike. It was this premise that I brought to my class last year. A group of Foundation students at NID were asked to look at the Indian economy and to try and build macro-economic models for design action in India. The development of this course at NID is also a very significant aspect of this discourse. Over the years the definition of design has shifted in many directions, each pulled along a different vector by a vocal advocate of an inherent quality of design. Leaders of design thinking that influenced NID education were many early international visitors to the Institute such as Charles and Ray Eames, Armin Hofman, Louis Khan, Frei Otto and others. Its Resource Centre also made some critical books available to the faculty and students of the Institute. In the context of design theory, which influenced our minds the works of Christopher Alexander, John Chris Jones and Bruce Archer and publications from the Bauhaus, the hfg Ulm, and the Basel school of graphic design come to the top of my mind. Many of these books were subjects of great debate on the campus and they provided the intellectual stimulus to some of us who were interested in such discussions.

The future of design lies somewhere along this path and we must find new roles for design in the production of images that can influence decision processes. Some of the processes are so complex that they need many iterations and political mediations to resolve these in an amicable manner. Most importantly, design processes need the involvement and partnership of a multitude of stakeholders. Visualisations of these explorations would make the concepts, the decisions and issues available for visual review in a transparent and understandable manner and foster long-term partnership needed to achieve the lofty results. Many models need to be built and discussed before we know how to proceed and this would be planning being done in a transparent manner with stakeholder participation, which is desirable. Design at this level has the ingredients to create the Avalanche Effect, a great positive mobilisation, and an overwhelming quality of something hopefully new and beneficial, with a small design effort. (download paper on the DCC course at NID pdf 55kb here). India now has a number of design schools and new ones are in the offing going by the enquiries that we have been getting from industry and the education sector in recent times. How these should be envisioned and regulated is a major question that the design community, the educators as well as government should give some serious thought in the context of the National Design Policy. With the proliferation of schools and programmes there is a great deal of confusion about what is offered and what can be expected from each institution or department in a relatively new field that is design education. The objective of the National Institute of Design as stated in the Eames India Report of 1958 (download report pdf 359kbhere)

References: (M P Ranjan's papers can be downloaded from this link here)
1. Charles and Ray Eames, The India Report, Government of India, New Delhi, 1958, reprint, National Institute of Design, Ahmedabad, 1997
2. Richard Buckminister Fuller, Ideas and Integrities: A spontaneous autobiographical disclosure, Prentice Hall, Englewood Cliffs, 1963
3. Thomas Maldonado, Gui Bonsiepe, Renate Kietzmann et al., eds, “Ulm (1 to 21): Journal of the Hoschule fur Gestaltung”, Hoschule fur Gestaltung, Ulm, 1958 to 1968
4. Hans M. Wingler, The Bauhaus: Weimer, Dessau, Berlin, Chicago, The MIT Press, Cambridge, Mass., 1969
5. Victor Papanek, Design for the Real World, Thames & Hudson Ltd., London, 1972
6. Stafford Beer, Platform for Change, John Wiley & Sons, London, 1975
7. M P Ranjan, Nilam Iyer & Ghanshyam Pandya, Bamboo and Cane Crafts of Northeast India, Development Commissioner of Handicrafts, New Delhi, 1986
8. Herbert Lindinger, Hoschule fur Gestaltung - Ulm, Die Moral der Gegenstande, Berlin, 1987
9. Kirti Trivedi ed., Readings from Ulm, Industrial Design Centre, Bombay, 1989
10. J A Panchal and M P Ranjan, “Institute of Crafts: Feasibility Report and Proposal for the Rajasthan Small Industries Corporation”, National Institute of Design, Ahmedabad 1994
11. M P Ranjan, “Design Education at the Turn of the Century: Its Futures and Options”, a paper presented at ‘Design Odyssey 2010’ design symposium, Industrial Design Centre, Bombay 1994
12. National Institute of Design, “35 years of Design Service: Highlights – A greeting card cum poster”, NID, Ahmedabad, 1998
13. M P Ranjan, “The Levels of Design Intervention in a Complex Global Scenario”, Paper prepared for presentation at the Graphica 98 - II International Congress of Graphics Engineering in Arts and Design and the 13th National Symposium on Descriptive Geometry and Technical Design, Feira de Santana, Bahia, Brazil, September 1998.
14. S Balaram, Thinking Design, National Institute of Design, Ahmedabad, 1998
15. Gui Bonsiepe, Interface: An approach to Design, Jan van Eyck Akademie, Maastricht, 1999
16. M P Ranjan, “Design Before Technology: The Emerging Imperative”, Paper presented at the Asia Pacific Design Conference ‘99 in Osaka, Japan Design Foundation and Japan External Trade Organisation, Osaka, 1999
17. M P Ranjan, “From the Land to the People: Bamboo as a sustainable human development resource”, A development initiative of the UNDP and Government of India, National Institute of Design, Ahmedabad, 1999
18. M P Ranjan, “Rethinking Bamboo in 2000 AD”, a GTZ-INBAR conference paper reprint, National Institute of Design, Ahmedabad, 2000
19. M P Ranjan, “Cactus Flowers Bloom in the Desert”, paper presented at the National Design Summit, Bangalore, 2001
20. John Chris Jones, “The Internet and Everyone”, Ellipses, London, 2000 and website http://www.softopia.demon.co.uk
21. M P Ranjan, Yrjo Weiherheimo, Yanta H Lam, Haruhiko Ito & G Upadhayaya, “Bamboo Boards and Beyond: Bamboo as the sustainable, eco-friendly industrial material of the future”, (CD-ROM) UNDP-APCTT, New Delhi and National Institute of Design, Ahmedabad, 2001
22. M P Ranjan, Bamboo and Cane Development Institute, Feasibility report for the proposed National Institute to be set up by the Development Commissioner of Handicrafts, Government of India, National Institute of Design, Ahmedabad, 2001
23. M P Ranjan, “Beyond Grassroots: Bamboo as Seedlings of Wealth”, (CD ROM) BCDI, Agartala and NID, Ahmedabad, 2003

Friday, October 19, 2007

Design Thinking: What is it and how do we introduce it into India schools?

Design Thinking: What is it and how do we introduce it into India schools?
Image: The Design Journey and Thinking StylesClick image to enlarge.

Design thinking and action are carried out under a variety of thinking styles and modes, each used at an appropriate stage or in dealing with a particular nature of task that is associated with that stage. In the design process these are not necessarily sequential and these modes of thought may flow from one to another quite freely as the mind and the corresponding actions in the design space wander along the design journey while switching from one mode to another and often returning to a particular mode that is best suited to handle the mental and affective action that would be required at that particular stage. Let us examine each one in a little more detail. Each of these can be developed by the creation of appropriate assignments and some of the classic basic design assignments deal with the focused development of several of these abilities in a manner in which these can be applied to real life situations once the processes are internalized and assimilated in a sensitive manner.

1. Intentional thoughts & actions
2. Categorical thoughts & actions
3. Analytic thoughts & actions
4. Explorative thoughts & actions
5. Abductive thoughts & actions
6. Synthetic thoughts & actions
7. Reflective thoughts & actions


1. Intentional Thoughts & Actions: Intentional thinking is used to set goals and directions and these are driven by insights and convictions that could have been formed over a lifetime of exposure and experience or in some cases through a flash of insight. These thoughts are layered by a sense of motivation and could be informed by a particular ideology or philosophy and in some cases these motivations could be latent and not available at the conscious level unless the individual or group probes them with the use of reflective thoughts and makes visible the sources of these motivations. The perception of a need which is usually layered by an associated imagination gives rise to a fuzzy notion of a design opportunity which is “seen or sensed” in the form of “something can be done” or “something needs to be done” feeling which is sensed only by the individual having these thoughts and it would remain so until it is articulated in some form of expression which is either verbal as in an exclamation or statement, visual as in a doodle or a sketch or even a three dimensional model or it could be affective as in a gesture or bodily expression of hand-waving or a more choreographed expression of a dance movement or theatre performance which could be symbolic, metaphoric or iconic in nature. From this fuzzy beginning the sense of the design opportunity grows like a seed to become a more mature expression that is associated with a better understanding of the domain in which the particular expression would be located. A variety of models could be used to explore the boundaries of the design opportunity and these boundaries are not immediately apparent but are discovered in the process of the journey as an outcome of the insights and explorations.

2. Categorical Thoughts & Actions: Categorical thinking is used to explore and organize the various attributes and features of the design opportunity as well as the context in which the opportunity exists. Brainstorming and classification are key processes that are employed to bring structure to the design situation and this too is developed over a number of iterations and clarity would emerge only when the structure is discovered and made coherent. The classification process can reveal what is known as well as indicate what is still unknown about the particular design opportunity since the organized structure can be subjected to critique and analysis by the individual designer as well as others who are consulted as part of the design process. This discovery of the known and familiar and the gleaning of the regions of ignorance is an important part of finding a direction for further research as the design explorations move forward. These explorations take place in the real world context and are therefore open to a number of constraints such as access to resources and knowledge, availability of financial resources as well as material and infrastructural resources that may be essential to carry out any direct experiments and trials which may help throw light on the number of questions that would pop up in the designers mind from time to time as serious research questions that would need to be answered. In this stage of the journey the design research may throw several serious research questions, which would set the agenda for research in a number of fields of human knowledge and across a number of disciplines, which may be pertinent to the task on hand. Many new explorations may be initiated in a search for a direction or an answer to a particular question. Some explorations are playfully executed and the insights would be saved in the memory bank for future use in an application or an exploration situation.

3. Analytic Thoughts & Actions: A huge amount of data is usually generated through the design journey and these would need to be organized by categorization as well as mapped into models that would help reveal new and useful relationships through a process of juxtaposition and analysis. Numerous tools of analysis may be adopted to deal with a variety of kinds of information types. Material data would be analysed from point of view of suitability and from their structural or functional viability, cost and price data would be examined from a point of economic viability, formal and semantic data would be examined from the point of view of cultural and social acceptability and other attributes would all need to be examined across all the pertinent parameters using tools and processes that would be appropriate for each data type and by using one that is suitable in each context. Designers borrow heavily from all branches of human knowledge and they learn to use these borrowed tools to carry out several systematic explorations and analysis. They also learn to use experts from the respective fields if time and budgets permit the involvement of such experts. However they do find great difficulty in defining the analytic tasks with a degree of clarity required to be able to outsource these tasks since the process of analysis is also used to bring clarity to the boundaries of the task itself and it is therefore very difficult to define what kind of analysis would be required before-hand in most cases when the task is new or the field has not been explored earlier. Due to this difficulty we would many times see designers struggling with difficult tasks outside their areas of competence since they just cannot be delegated in an easy manner due to the complexity of such a delegation. Designers are now learning to work in teams and to build teams that could include the requisite variety, which in turn would be able to cope with the particular complexity of the task at hand.

4. Explorative Thoughts & Actions: Many design stages take on the form of an expedition into the unknown and would therefore need to be nurtured in a similar manner in an open ended approach by way of supportive administrative and benevolent patronage. This spirit of experimentation that is broadly defined needs to be nurtured and is often open to serendipitous discoveries, which are at the heart of such design exploration. To some this may seem like meaningless play but it is a very critical and productive part of a design journey. This kind of search is quite focused but it is just as unpredictable in many of its facets. However the experienced designer is usually quite adept at breaking away from the known paths and is usually open to look out for the unusual and the surprising outcomes of these explorations and develops a kind of sensitivity that helps isolate very useful attributes and insights that are both subtle as well as critical for the resolution of the task at hand. Such explorations may be repetitive and across many scales of action, both at the macro level as well as the micro level of detailing when a number of alternatives are examined and each of the discovered directions contribute to the building of conviction in strategic as well as tactical levels which are much needed in making the numerous decisions that cascade through a typical design journey, some are revisited a number of times from a slightly different angle each time. These can recur at a number of stages of a design journey but at each stage we can see a forward movement from very abstract expressions to more and more tangible and realistic expressions, from doodles to more explicit articulations and back to doodles again but at another level of exploration or dealing with another aspect of the design situation.

5. Abductive Thoughts & Actions: The design journey is characterized by a kind of projective approach where the designer has a favorite hypothesis and the explorations are aimed at validating or giving shape to these hopeful or wishful dreams. This is quite characteristic of the design journey since besides inductive and deductive reasoning the designer is adept at projecting desirable attributes and exploring forms and structural alternatives that can meet these projected situations. This kind of abductive thinking is again repeatedly adopted to resolve several different parts of a system as well as the numerous details that may form part of the whole design situation. Finding the most plausible explanation from amongst a set of options is a constant requirement in a design situation. The need to be open and flexible in thought and action as well as an ability to cope with a great deal of ambiguity is therefoe a desirable attribute in a design thinker. This form of reasoning draws on both the propositional mode of thought 9left brain thinking) as well as on the appositional modes of thought (right brain thinking). While one deals with language , logic and argument the other deals with images, comparisons and pattern. Since these two modes operate from essentially from different hemispheres of the brain which do not communicate well with each other we find the strong need for the use of external models of a variety of kinds to act as an aid from inducing an intermodal dialogue that is critical fro design thought and action. It is these external models which start as vague doodles and jottings at the initial stages and get refined and enriched with detail as the work progresses and a deeper understanding of the possibilities emerge as a result of the ongoing explorations.

6. Synthetic Thoughts & Actions: Dealing with parts and wholes are an integral part of the design journey just as it is necessary to be able to journey from the general to the particular and back again a number of times while the particular design offering is being explored and articulated. The research and explorations bring into focus a very large number of explorations and alternatives but the designer is open to keep some of these as insights that would fall in place in one swift move which could resolve a huge number of variables when the design situation is seen from a birds eye view in a flash of inspiration that resolves all the variables and produces a wholesome offering that can be called a design concept. The design concept has a huge number of attributes but these are all captured in one single expression or model and this particular model would then influence the further decision-making moves which would be adopted as the design journey progresses. This is a process of synthesis and is usually achieved through an act of visualization, which produces an external model that captures the particular set of attributes that make the character of that specific concept. Parts are no longer seen as appendages of the whole but the design offering is seen in its totality and this would include the tangible, visible as well as the invisible attributes that get embedded in a particular concept to satisfy the original intensions of the designer and the other stake-holders as well. This synthesis could take place in a number of stages and in each a number of alternate concepts would emerge and these would need to be critically appreciated and evaluated through individual as well as collective process adopted by the extended team, the society and the culture in which the particular design offering is being made.

7. Reflective Thoughts & Actions: The evaluative processes and tools are usually both subjective as well as objective in nature. Numerous attributes are accepted or dismissed by subjective criteria of likes and dislikes while there are other criteria that would have measurable attributes such as desirable cost, strength and performance attributes, and functional boundaries where specific tools and evaluative processes would be used. In some cases law and statutory regulations that are applicable may require this and the design team would be compelled to adopt these as well as maintain a systematic documentation of these actions for future review on demand or as stipulated by the law. However some of the choices cannot be explained but these could be justified by the feelings and sense of judgment of the designer and in many cases the clients would defer judgment of such nature to the designer. These could be aesthetic attributes, strategic attributes that are decided on the basis on vision and only time will tell if the decision that was taken is one that would lead to success or failure in the context in which the design is launched. The designer has little on no control of the context within which the design action is carried out and the success or failure of the design would depend on the vision of the design team and the stakeholders associated in the decision making process. Once a design is manifested in a society or a culture it has a life of its own and all the reflexive qualities of any action in an intelligent space come into play and competition and responses from other thinking and acting players can cause the further success or failure of the particular design action. Thoughts and the convictions carried by the designer and the team get manifested in a particular set of offerings and these in turn would create ripples in the pond of the context by the other players responding in a reflexive manner, each driven with their own thoughts, beliefs and competition induced actions.

Systems theory and the Fire Metaphor: Design effect is therefore compared to the system of the Fire Metaphor where the result over time could be either benevolent or disastrous. A full description of the Fire Metaphor can be seen at this link. These thought processes are a natural ability of us humans having used it ever since the actual use of fire in an intentional manner way back over two million years ago. Long before humans understood fire or even explained it in any explicit manner it was used as evidence suggests creating campfires to ward of other animals. The phylogenetic history of the design journey would show us the stages of the evolution of the human species along with the creation of its artifacts and social and cultural infrastructure. However this design driven journey is yet to be written and when it is we will surely have a new view of human evolution as well as a clearer vision of how we can go forward from here into the future by the use of design. Much work needs to be done to get this kind of thinking back into our schools which seem to have lost these in the huge variety of disciplines which are fiercely protected by each of the expert practitioners and their communities in the belief that this kind of general ability to create is not a valid form of education and I do believe that this will have to change. Where do we begin!

Key resources and thought leaders:

Mihaly Csikszentmihalyi, wiki/Mihaly_Csikszentmihalyi,
Howard Gardner, howardgardner.com/books
Gilles Fauconnier & Mark Turner, The Way We Think: Conceptual Blending and the Minds Hidden Complexities, Basic Books, New York, 2003
• Morton Hunt, The Universe Within, Simon and Schuster, New York, 1982
Peter Gardenfors, Conceptual Spaces: The Geometry of Thought, MIT Press, Massachusetts, 2004
Charles Brunette, idesignthinking.com, 1993 - 2005
• Bryan Lawson, What Designers Know, Architectural Press – Elsevier, Oxford, 2004 and How Designers Think: The Design Process Demystified, Architectural Press, London, 1997
Nigel Cross, Designerly Ways of Knowing, Springer-Verlag, London 2006
• Peter g. Rowe, Design Thinking, MIT Press, Massachusetts, 1991

 
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